Refund policy

Returns

Thank you for choosing Sweet Logic! Due to the nature of our food products, we do not accept returns. All sales are final once an order has been processed and shipped.

If you have any concerns about your order, we’re happy to help. Please contact our customer service team at customerservice@eatsweetlogic.com, and we’ll be glad to review your concern.

Refunds

We understand that concerns may occasionally arise with an order. While we cannot guarantee refunds, we review refund requests on a case-by-case basis.

To request a refund, please email customerservice@eatsweetlogic.com with your order number and a brief description of the issue. Our team will review your request and let you know if a refund or another resolution can be offered.

If your refund is approved, it will be issued to your original method of payment. Please allow additional time for your bank or payment provider to process the refund.

Late or Missing Refunds

If your refund has been approved but has not yet appeared in your account, we recommend checking with your bank or payment provider, as processing times may vary.

If you still need assistance, please reach out to us at customerservice@eatsweetlogic.com. We’ll be happy to help.

Sale and Promotional Items

Sale and promotional items are subject to the same refund policy. Refund requests will be reviewed on a case-by-case basis, and refunds are not guaranteed.

Damaged, Defective, or Incorrect Orders

We're sorry if something isn't right with your order! If your order arrives damaged, defective, or incorrect, please contact us at customerservice@eatsweetlogic.com with your order number, a description of the issue, and photos, if available.

Our team will review the details and work with you to determine an appropriate resolution. Any refund or other resolution will be considered on a case-by-case basis.

Please do not send products back to us unless specifically instructed by our team, as we do not accept returns.

Gifts

Gift purchases are subject to the same returns and refund policy. If you have a concern about a gift order, please contact customerservice@eatsweetlogic.com. Any refund request will be reviewed on a case-by-case basis.

Shipping

Since we do not accept returns, please do not mail products back to us unless instructed by our customer service team.

Shipping fees are generally non-refundable. Any exceptions will be reviewed as part of an approved refund request.

Contact Us

Have a question or need help with your order? Our customer service team is here to assist you.

Email: customerservice@eatsweetlogic.com

Thank you for your understanding and for being part of the Sweet Logic community!